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IndusInd Bank Limited is one of India’s leading financial service companies. The bank provides banking solutions to customers including individuals, large corporations, various government entities, and PSUs (Public Sector Units). It has more than 2606 branches/ banking outlets across India.
The Bank offers various financial products and services for individuals (personal) and corporates (business), including microfinance, credit cards and SME/personal loans, and commercial vehicle loans.
| Notice - Be alert! Don't share the financial or banking details and don't share OTP to customer care executive. Protect yourself from Frauds and Scams . Report to Cyber Crime Bureau or Call 1930 as soon as possible to protect your earnings and others. |
Representative Offices of IndusInd Bank in Foreign Countries:
Have complaints about the services of IndusInd Bank? Yes! You can lodge your complaint to customer care representatives through toll-free customer care numbers, email, and WhatsApp. Also, file your banking complaint online through the online dispute resolution system.
Still not resolved in 7 days or dissatisfied with the final redressal? Escalate the complaint to Regional Heads of IndusInd Bank. Further, you can escalate the disputed matter to the Nodal Officer of IndusInd Bank.
Finally, if your submitted complaint is not resolved within 30 days by the bank or dissatisfied with the final order then lodge a complaint to Banking Ombudsman, RBI with references.
According to the grievance redressal policy issued by the IndusInd Bank, the complaint resolution mechanism is divided into 3 levels. The issues related to banking services like personal/current accounts, transactions, insurance, investment, and mutual funds.
Complaint Redressal Time Limit and Fees:
| Registration Fee | No Charges (₹0) |
| Resolution Period | 30 days (read the grievance redressal policy of the bank) |
| Refund Time Limit (auto transactions) | 7 working days (read compensation policy of IndusInd Bank) |
3 Levels of lodging complaints:
In the final stage, if your disputed matter is not resolved within 30 days or dissatisfied with the final order of the bank then file a complaint against IndusInd Bank to RBI Banking Ombudsman.
Want to call IndusInd customer care? If yes then dial the toll-free customer care number or available helpline numbers for unauthorized transactions to report your issues with the representatives.
Also, email or WhatsApp your concerns with appropriate facts about the disputed matter. Additionally, visit the nearest branch office and submit a written complaint letter with Branch Manager (if needed) to resolve critical banking complaints.
Provide these details:
Suggestion : Do not share your financial or personally sensitive information like OTP, document details, and card information with any customer care executive or even the staff of the bank.
After successful registration of your complaint, ask for the reference/ticket number to track the submitted complaint and also, use it to escalate the case to the next authorized officials.
Toll-free customer care number, email, and helplines of IndusInd Bank to lodge your banking complaints:
| IndusInd Bank complaint number | +912268577777, +912244066666 |
| IndusInd toll-free number | 18602677777 |
| WhatsApp number | +912244066666 |
| Customer Care Number | +912242207777 |
| reachus@indusind.com | |
| NRI Customer Care | +912261553100 |
| Email (NRI) | nri@indusind.com |
| Email (Exclusive customers) | exclusive@indusind.com |
Not resolved within 7 days or dissatisfied with responses? Escalate your complaint to the Regional Head of the IndusInd Bank.
For complaints related to security vulnerability, scams, or phishing activities, immediately email report.phishing@indusind.com to report the incident with the bank.
Dial the toll-free customer care number 18001023333 to register your vehicle loan complaints.
Before this, you can lodge a complaint online through the online dispute resolution platform of the bank. This will help you to get a faster resolution from the concerned department.
Submit your complaints related to microfinance loans from the IndusInd Bank or its partner companies through email, customer care number, and written grievance letter.
1. Bharat Financial Inclusion Limited (BFIL):
| BFIL Customer Care Number | 18005726000, 180059910000 |
| BFIL Complaint Number | 180030010000 |
| bccustomerservice@indusind.com |
2. Other Business Correspondent (BC) Customers:
| IndusInd Customer Care Number | 18002669945 |
| reachibg@indusind.com |
Additionally, you may write a grievance letter to the contact centre or branch of respective BCs or microfinance service provider. Write to GRO of Head Office, IndusInd Bank and sent it to:
Address : IndusInd Bank Ltd,
3rd Floor, My Home Tycoon, Above Lifestyle, Greenlands Road, Kundanbagh, Begumpet, Hyderabad – 500016.
Phone No : +914039356472
The online dispute resolution platform of IndusInd Bank has made it easy for filing a complaint online about banking or financial services. If you have any issue and want to fast redressal then lodge your complaint online to the respective department like Loans, Credit Cards, Insurance/Investment, Individual/Corporate and Internet Banking, etc.
Must fill out these details in the online form:
Open the online complaint form below and fill out the form with the required details. Don’t forget to note down the reference/ticket number to track the status and use this acknowledgment receipt to escalate your disputed case.
Details for lodging online complaint to IndusInd Bank:
| Lodge online complaint to IndusInd | File your complaint |
| Report unauthorized transactions | Click Here |
| reachus@indusind.com | |
| IndusInd net banking | Track status |
| Chat Online | IndusInd Chat |
Note – If your submitted complaints are not resolved within 7 days then escalate the disputed matter to the Regional Head of IndusInd Bank.
Want to complain about NRI/Corporate banking? Lodge your complaint online through NRI/Corporate Grievance Redressal, IndusInd Bank by email or online grievance redressal platform.
Alternative ways for filing banking complaints:
| @MyIndusIndBank | |
| @OfficialIndusIndBankPage | |
| IndusMobile App | Android | iOS |
| Indusind Branch | Locate the nearest branch office |
Report unethical practices and rude behaviors of banking staff to IndusInd Bank through email staff.india@indusind.com with details of employee/officer.
Email the customer care of IndusInd Bank for complaints related to personal and business banking for existing and non-customers:
1. Banking and Business:
| Issues with Product/Service | |
|---|---|
| Banking account and business loans | reachus@indusind.com |
| Celesta | celesta.care@indusind.com |
| Crest | crest.care@indusind.com |
| Gold / Classic / Business Gold | cards.care@indusind.com |
| Personal account | reachus@indusind.com |
| Pioneer | pioneer@indusind.com |
2. IndusInd Cards:
| Issues with Product/Card | |
|---|---|
| Credit Card Application | premium.care@indusind.com |
| Duo Card | duo.care@indusind.com |
| Exclusive | exclusive@indusind.com |
| Forex Card | reachus@indusind.com |
| Indulge Credit Card | indulge.care@indusind.com |
| Pinnacle / Legend / Signature / Jet Airways Odyssey / WorldMiles signature | priority.care@indusind.com |
| Platinum / Iconia Credit Card / Platinum select / Platinum Aura / Jet Airways Voyage / Worldmiles Platinum | premium.care@indusind.com |
3. Loans/ Investment/ Insurance and Bank Staffs:
| Issues with Product/Loans | |
|---|---|
| Loans, Insurance, and Investment | reachus@indusind.com |
| IndusInd Bank Staffs | staff.india@indusind.com |
4. Corporate Banking:
| Issues with Product/Corporate | |
|---|---|
| Account Services | corporatecare@indusind.com |
| Digital Banking Services | idcsupport@indusind.com |
| Cash Management | cmscorporatecare@indusind.com |
| Digital Banking Services | connectonline@indusind.com |
Still, have dissatisfaction? Don’t worry, escalate your case to higher officials as mentioned below.
In certain cases, if your submitted complaint is not resolved within 7 days by the branch office, contact center, or customer care including the online dispute resolution platform, escalate the disputed case to Regional Heads of Head – Customer Care, IndusInd Bank.
You may email, write a grievance letter, or call the given helpline number to raise your concerns with the associated Regional Heads of your region. Additionally, you can reopen the online complaint to escalate the matter digitally.
Must provide this information:
Send the complaint letter or email to the designated officer, Head – Customer Care of IndusInd Bank at:
1. Banking (Including Digital Loans):
| Designation | Head – Customer Care, IndusInd Bank |
| Phone No. | 18602677777 |
| customercare@indusind.com | |
| Address | Regional Heads of Head-Customer Care, IndusInd Bank, Opus Centre, 4th Floor, 47 Central Road, Opp. Tunga Paradise MIDC, Andheri – East, Mumbai-400093. |
2. Credit Cards:
| Designation | Head – Cards Services, IndusInd Bank |
| Phone No. | 18602677777 |
| head.cardservices@indusind.com | |
| Address | Regional Heads of Head-Cards Services, IndusInd Bank, Naurang Square, Plot No A4, 2nd Floor, Cross Road B, Andheri – East, Mumbai-400093. |
3. Micro Finance Customers:
| Designation | Grievance Redressal Officer (GRO), IndusInd Bank |
| Phone No. | +914044526090 |
| GRO@indusind.com | |
| Address | GRO – IndusInd Bank Limited, 3rd Floor, My Home Tycoon, Block A, 6-3-1192, Kundanbagh, Begumpet, Hyderabad – 500016. |
Not resolved within 7 days or dissatisfied with the final resolution of the Regional Head? Escalate the grievance to Principal Nodal Officer.
The Nodal Officer is appointed by the IndusInd Bank to whom customers can escalate the complaints if the submitted complaint is not resolved within 7 days or dissatisfied with the final resolution of the Head – Customer Care.
If you are escalating a complaint to Principal Nodal Officer, IndusInd Bank then must quote the reference number and details of the first point of contact with the bank including the information referred to below:
Send the written grievance letter or email your concerns to Principal Nodal Officer at:
| Designation | Principal Nodal Officer, IndusInd Bank |
| Phone No. | +912268779659 |
| nodal.officer@indusind.com | |
| Address | Executive Vice President & Principal Nodal Officer, IndusInd Bank Ltd. (Head Office) PNA House, 2nd Floor, Plot No 57, Near Datamatics 701, Street No 17, Andheri East, Mumbai – 400093. |
Not satisfied with the final order of the Nodal Officer? If your complaint is not resolved within 30 days as per your satisfaction, lodge a complaint against the IndusInd Bank to RBI Banking Ombudsman with reference.
According to the Integrated Ombudsman Scheme 2021 of the Reserve Bank of India, if your complaints are not resolved by the bank or its officials within 30 days per your satisfaction then you have the right to file a complaint against the IndusInd Bank to resolve the banking disputes.
Additionally, you can email or write to the Internal Ombudsman of the Bank to resolve any dispute by arbitration or mediation.
Have complaints related to Insurance, Demat, Pension, or Housing Loans? Approach to these regulatory bodies:
Note – Still, not satisfied with the final order of RBI Ombudsman? You can take legal action with the help of a legal expert. You may approach the concerned judicial body or statutory body.
These are the lists of issues related to banking and financial services including other products offered by the IndusInd Bank that can be resolved:
Banking operations and staff:
Credit services:
Other banking issues:
Issues related to Banking Accounts:
Issues related to term deposits:
Issues related to Loans from IndusInd Bank:
Issues related to credit/debit cards:
Issues related to insurance and investment:
Issues related to Foreign Exchange (Forex)
Issues related to Payment Products:
Q. What is the toll-free customer care number of IndusInd Bank to lodge a banking complaint?
A. Call the toll-free customer care number 18602677777 or email reachus@indusind.com to lodge a banking complaint to IndusInd Bank. Additionally, you can WhatsApp +912244066666 to raise your concerns.
Q. Where can I escalate the complaint if my issues are not resolved by customer care/branch of IndusInd?
A. First, you can escalate the disputed matter to Regional Heads of Head – Customer Care and if not resolved within 7 days then escalate the grievance to Principal Nodal Officer, IndusInd Bank.
Q. What can I do if my complaints are not resolved by the IndusInd Bank?
A. If the issue is not resolved within 30 days then you can submit a complaint online against IndusInd Bank to Banking Ombudsman, RBI. Must mention the reference number to represent your case.
First published on:
Jul 4, 2023Complaint Hub has verified all the information on the post. If you have not found any solution, or information related to your issue, or want guidance to get redressal of any unique problem/complaint then you can connect with us without any hesitation.
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It is very sad to see that an esteemed bank like IndusInd is having very unfriendly processes and helpdesk. This is about my Pinnacle IndusInd CC. I had requested for cancellation of my card and it was agreed by IndusInd. I made all the payment due from me as of 23 March 2024. The reversal of the charges for card upgradation were reversed after a few days - on 2nd April. Due to the week of delay for the reversal, the system applied delay charges on my card totally to Rs. 839. The next month again there were more charges added to the same amount and now the total amount shows as 1,932.81/-. I tried to call the customer care number to resolve the same with your bank executive but was told that there is no offer at this time for reversal so nothing can be done. I would request you to take a deeper look at my account and check if you find any delay from my end in terms of my payment. Not just for this time but in the history of my credit standing with IndusInd (as I have been your customer from many years). When there is no delay or fault from my end, I fail to understand why I should be making this payment. This is a case of automatic charges application from your system and thus should be reversed in the same manner. I would really appreciate if you can take a second look and help with this reversal for these charges are not because of any payment delay from my side. And kindly close my account. Thanks,
